J ALLURE — SHIPPING POLICY

Last updated: 06/12/2025

Thank you for shopping with J Allure. This Shipping Policy outlines how and when your order will be processed, packed, and shipped. By placing an order on our website, you agree to the terms below.

ORDER PROCESSING

J Allure is a small business operated alongside full-time employment.
Please allow 1–2 business days (Monday–Friday) from the date your order is placed for your order to be processed prior to shipment.

Processing time does not include delivery time.

During peak periods (new launches, restocks, promotions, pre-orders, or holidays), processing times may be extended.

IMPORTANT SHIPPING INFORMATION

  • All delivery timeframes are estimates only and begin after processing

  • Shipping times are provided by the carrier and cannot be guaranteed

  • Delays may occur due to customs, weather, carrier congestion, or peak periods

  • Shipping fees are non-refundable once an order has been dispatched

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping details at checkout.

J Allure is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays or loss caused by address errors

If a parcel is returned to us, additional shipping fees will apply for re-delivery.

LOST OR STOLEN PARCELS

Once a parcel is marked Delivered by the carrier:

  • Responsibility passes to the customer

  • J Allure is not liable for stolen, lost, or misplaced parcels

Please contact the shipping carrier directly to lodge an investigation. We will assist where possible.

RETURN TO SENDER

If a parcel is returned due to:

  • Incorrect address

  • Failure to collect

  • Refusal to pay duties or taxes

The customer may choose:

  • Re-delivery (additional shipping fee applies), or

  • Refund minus original shipping costs

PRE-ORDERS

For pre-order items:

  • Shipping begins once stock arrives and is processed

  • Estimated dispatch dates are guides only and may change

  • Orders containing in-stock and pre-order items may ship together unless otherwise stated

INTERNATIONAL DUTIES & TAXES

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Handling fees

These are set by customs authorities and are not included in your order total.

DAMAGED IN TRANSIT

If an order arrives damaged:

  1. Photograph the item and packaging immediately

  2. Contact team.jallure@outlook.com.au within 48 hours

  3. Retain all packaging for assessment

CONTACT US

For all shipping-related enquiries:
info@jallure.com.au

We aim to respond within 1–3 business days.